Our Commitment to You

At Grindworx Shop, we’re passionate about providing premium automatic knives to enthusiasts and collectors worldwide. We understand the importance of precision, quality, and reliability – values that extend to every aspect of your shopping experience, from delivery to returns.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier Best For
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx Faster delivery with tracking
Free Shipping FREE (orders $50+) 15-25 business days after shipment EMS Budget-friendly option

International Shipping

We ship worldwide to knife enthusiasts everywhere! Please note that we currently cannot ship to Asia and select remote areas due to shipping restrictions and local regulations.

Returns & Exchanges Policy

Quick Summary

  • Return Window: 15 days from delivery date
  • Condition: Unused, original packaging with all tags
  • Process: Email authorization required
  • Refund Time: 3-5 business days after inspection

Eligibility Conditions

To qualify for a return or exchange, your item must meet all these conditions:

  • Unused and in the same condition as received
  • In the original packaging with all tags attached
  • Include the original invoice or proof of purchase
  • All safety mechanisms and components intact

Non-Returnable Items

Due to the specialized nature of automatic knives, the following cannot be returned or exchanged:

  • Used or sharpened knives – For safety and hygiene reasons
  • Custom or personalized knives – These are made specifically for you
  • Opened blister packs or damaged original packaging
  • Knives showing signs of wear, modification, or disassembly

Step-by-Step Return Process

Step 1: Submit Your Return Request

Email our customer service team at [email protected] with the following information:

Email Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Content:
Dear Grindworx Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Product Details:
– Product Name: [e.g., AKC F-16 OTF, Boker Kalashnikov, etc.]
– Reason for Return: [Please specify – defective, wrong item, changed mind, etc.]
– Preferred Resolution: [Refund/Exchange for specific product]

I confirm that the item is unused, in its original packaging, and meets your return conditions.

My Contact Information:
– Full Name: [Your Full Name]
– Email: [Your Email Address]
– Order Number: [Your Order Number]

Thank you for your assistance.
Sincerely,
[Your Name]

Step 2: Wait for Authorization

Our team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.

Step 3: Package and Ship Your Return

Securely package the item in its original packaging, include your Return Authorization Number visible on the outside, and ship to:

Grindworx Shop Returns
3306 Bell Street
New York, NY 10003
United States

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Step 4: Processing Your Return

Once we receive your return, we will inspect the item and process your request within 3-5 business days.

Refund Information

Refund Timeline

Refunds are processed within 3-5 business days after we receive and inspect your return. The timing of when you’ll see the refund in your account depends on your payment method:

Payment Method Refund Processing Time
Credit/Debit Cards (Visa, MasterCard, JCB) 5-10 business days
PayPal 3-5 business days

What’s Refunded

We refund the product price and applicable taxes. Original shipping costs are non-refundable unless the return is due to our error.

Special Cases

Exchanges

For exchanges, the process is the same as returns. Once we receive your returned item, we’ll ship the replacement product. Exchange shipping is free if the return is due to our error.

Defective or Incorrect Items

If you receive a defective product or wrong item, contact us immediately at [email protected]. We’ll cover all shipping costs and expedite your replacement.

International Returns

We accept returns from all served regions (excluding Asia and select remote areas). International customers are responsible for return shipping costs and any customs fees.

Need Help?

Our customer service team is here to help knife enthusiasts like you! Contact us at [email protected] for any questions about shipping or returns.

Remember: Your satisfaction is our priority, just as your privacy and security are fundamental to everything we do at Grindworx Shop.