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At Grindworx Shop, we stand behind the quality of our premium automatic knives with the same commitment we bring to protecting your privacy. We want you to be completely satisfied with your purchase of AKC, Boker, Atomic OTF, and other fine knives from our collection. If you’re not entirely happy with your order, we’re here to help with a straightforward returns and exchanges process.

Quick Summary: We accept returns and exchanges within 15 days of delivery. Items must be unused, in original packaging with all tags and accessories. Custom or personalized items cannot be returned.

Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange for most items. Please note that due to the specialized nature of our products, certain restrictions apply.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

  • Unused and in the same condition as received
  • In the original packaging with all tags attached
  • Include the original invoice or proof of purchase
  • All safety mechanisms and components intact

Non-Returnable Items

Based on the specialized nature of our automatic knife collection, the following items cannot be returned or exchanged:

  • Used or sharpened knives – For safety and hygiene reasons
  • Custom or personalized knives – These are made specifically for you
  • Opened blister packs or damaged original packaging
  • Knives showing signs of wear, modification, or disassembly

Step-by-Step Return Process

Step 1: Submit Your Return Request

Email our customer service team at [email protected] with the following information:

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Grindworx Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Product Details:
– Product Name: [e.g., AKC F-16 OTF, Boker Kalashnikov, etc.]
– Reason for Return: [Please specify – defective, wrong item, changed mind, etc.]
– Preferred Resolution: [Refund/Exchange for specific product]

I confirm that the item is unused, in its original packaging, and meets your return conditions.

My Contact Information:
– Full Name: [Your Full Name]
– Email: [Your Email Address]
– Order Number: [Your Order Number]

Thank you for your assistance.

Sincerely,
[Your Name]

Step 2: Wait for Authorization

Our team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.

Step 3: Package and Ship Your Return

Securely package the item in its original packaging, include your Return Authorization Number visible on the outside, and ship to:

Grindworx Shop Returns
3306 Bell Street
New York, NY 10003
United States

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Step 4: Processing Your Return

Once we receive your return, we will inspect the item and process your request within 3-5 business days.

Refund Information

Refund Timeline

Refunds are processed within 3-5 business days after we receive and inspect your return. The timing of when you’ll see the refund in your account depends on your payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

What’s Refunded

We refund the product price and applicable taxes. Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

For exchanges, the process is the same as returns. Once we receive your returned item, we’ll ship the replacement product. Exchange shipping is free if the return is due to our error.

Defective or Incorrect Items

If you receive a defective product or wrong item, contact us immediately at [email protected]. We’ll cover all shipping costs and expedite your replacement.

International Returns

We accept returns from all served regions (excluding Asia and select remote areas). International customers are responsible for return shipping costs and any customs fees.

Questions?

Our customer service team is here to help! Contact us at [email protected] for any questions about our returns and exchanges policy.

Remember: Your satisfaction is our priority, just as your privacy and security are fundamental to everything we do at Grindworx Shop.