Welcome to Grindworx Shop! We specialize in premium automatic knives, offering fast and reliable delivery worldwide. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact our customer service team.
Product Questions
What types of knives do you sell?
We offer a wide range of high-quality automatic knives, including popular brands like AKC (e.g., AKC 777 Blackfinger OTF, AKC Concord OTF), Boker (automatic and manual models such as the Boker Kalashnikov and Boker Strike), and Atomic OTF knives. Our selection caters to collectors and everyday users, with options for both budget-conscious buyers and those seeking premium items.
Are your knives suitable for beginners?
Yes! We have options for all experience levels, from budget-friendly automatic knives to collector-grade pieces. Our product descriptions highlight features to help you choose the right knife for your needs.
Do you sell manual knives as well?
While we focus on automatic knives, we also carry a selection of manual knives from brands like Boker and Buck. Check our menu for specific categories.
Shipping and Delivery
How long does shipping take?
We process orders within 1-2 business days from our New York facility. Delivery times vary based on the shipping method:
- Standard Shipping: Via DHL or FedEx, delivered in 10-15 days after shipping. Cost: $12.95.
- Free Shipping: Via EMS on orders over $50, delivered in 15-25 days after shipping.
Can I track my order?
Absolutely! All shipping options include tracking. You’ll receive a tracking number via email once your order ships, so you can monitor its progress.
What if I’m not home for delivery?
Carriers like DHL or FedEx will typically leave a notice and attempt redelivery. You can also arrange to pick up your package from their local facility.
Do you offer expedited shipping?
Currently, we focus on providing reliable standard and free shipping to keep costs affordable. We do not offer expedited options at this time.
Returns and Refunds
What is your return policy?
We offer a 15-day return policy from the date you receive your items. If you’re not completely satisfied, you can return the product for a refund or exchange, provided it’s in original condition. Your satisfaction is our priority!
How do I initiate a return?
Contact us at [email protected] with your order details, and we’ll guide you through the process. Please include reasons for the return to help us improve.
Are there any restrictions on returns?
Returns must be made within 15 days of receipt, and items should be unused and in original packaging. Due to regulations, we cannot accept returns on knives that have been altered or used.
Payment and Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to protect your information.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders faster and save preferences for future purchases.
Is my payment information secure?
Yes, we use industry-standard encryption to ensure your payment details are safe. We do not store sensitive information on our servers.
General Questions
Where do you ship?
We ship worldwide, except to Asia and select remote areas due to customs and regulatory restrictions. Our team stays updated on international laws to ensure compliant delivery.
How is my knife packaged?
Every knife is carefully inspected and securely packaged in discreet, protective materials to ensure it arrives safely and maintains your privacy.
What if I have issues with my delivery?
If you encounter any problems, email us at [email protected]. Our team is dedicated to resolving issues quickly and ensuring you have a positive experience.
Thank you for choosing Grindworx Shop! We’re here to make your knife-buying experience smooth and enjoyable. For more details, visit our website or reach out to us.